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Your rights

The Real Estate Agents Authority (REAA)

The REAA is the independent Government agency that regulates the New Zealand real estate industry. 

The REAA promotes high standards of service and professionalism in the real estate industry, provides information for buyers and sellers, and deals with complaints about agent behaviour.​ 

At any time (whether you choose to contact us or not) you can contact the Real Estate Agents Authority. Details of their complaints process can be found on their website. Or call 0800 367 7322 or write to the address below.

The Real Estate Agents Authority
c/- PO Box 25-371
Wellington 6146
New Zealand 

REAA Code of Conduct

The REAA Code of Conduct sets standards for the New Zealand real estate industry. A copy of the Code of Conduct is available from the above address. You can also view and download it from the REAA website: www.reaa.govt.nz. A full copy is available on request at all Professionals offices. 

Information provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.

For more information, contact us 
at the Professionals National
Service Centre.